Use iDesk for managing support tickets. iDesk is a versatile helpdesk for knowledge base and ticket management system that can handle and track customer support requests efficiently. It allows organizing and prioritizing incoming support tickets, assigning them to specific agents or teams, or pre-assigned teams will auto-assign new tickets and track their progress until they are resolved. This can be a valuable tool for businesses and organizations to provide timely and practical support to their customers or users. Additionally, iDesk allows you to upload your product details to share product knowledge and FAQs for the comfort of product users. With iDesk, you can manage support hassle-free, making it a valuable asset for ensuring customer satisfaction and resolving issues efficiently.

Here are the key points about using iDesk for support ticket management features:

• Pre-Assign Member: This functionality within iDesk ensures seamless ticket distribution, promptly assigning incoming tickets to the respective staff or agents based on subject categories without requiring manual assignment. This optimized process significantly augments project management by expediting the allocation of team members within the system, thereby enhancing overall efficiency.
• Efficient Support Ticket Handling: iDesk streamlines receiving, organizing, and managing customer support tickets, ensuring a more efficient workflow.
• Prioritization and Assignment: You can easily prioritize support tickets and assign them to specific agents or teams, ensuring that critical issues are addressed promptly.
• Progress Tracking: iDesk enables you to monitor the progress of each support ticket from the moment it's opened to its resolution, allowing for better tracking and accountability.
• Knowledge Sharing: The platform allows you to upload product details and FAQs, providing valuable product knowledge to users and support agents.
• Hassle-Free Support: iDesk makes support management hassle-free by providing the tools and features to deliver timely and practical support to customers or users.
• Enhanced Customer Satisfaction: With iDesk, you can better meet customer needs, increasing satisfaction and loyalty.
• Centralized Support Hub: iDesk is a centralized hub for all support-related activities, making managing and maintaining a high support standard easier.
• Customization: You can tailor iDesk to your business needs and workflows, ensuring it aligns with your support processes.
• Reporting and Analytics: iDesk offers reporting and analytics features that can help you assess support performance and make data-driven improvements.
• Scalability: Whether a small business or a large enterprise, iDesk is scalable and can adapt to your growing support requirements.
• Envato Multiple Account Management: iDesk allows you to manage multiple Envato items efficiently. Envato Multi-Account is a powerful feature within iDesk that revolutionizes the management of Envato accounts, providing users with enhanced
  • convenience and efficiency. Here's how it helps:
  • Centralized Management, Effortless Configuration, Streamlined Product Import, User-Friendly Account Activation, and Settings Update.

  In summary, Envato Multi-Account in iDesk facilitates the efficient management of multiple Envato accounts, allowing users to toggle between them, import products effortlessly, activate specific accounts for seamless logins, and easily update configurations. This centralized approach enhances user convenience and productivity, making iDesk a comprehensive solution for users with multiple Envato.

• Auto Ticket Assignment: Tickets can be automatically assigned to the appropriate support teams for quicker resolution.
• Complete HR Management: iDesk includes comprehensive human resources management features.
• Knowledge Base Documentation: You can create and manage a knowledge base with detailed documentation.
• Version Control: Maintain and manage different versions of your products or services.
• Advertisement Banner Options: iDesk provides options for displaying advertisement banners.
• FAQ Integration: Easily incorporate frequently asked questions (FAQs) into your support system.
• Secret Login: Secure access with secret logins for added privacy and protection.
• SEO-Friendly Knowledge Base URLs: Ensure your knowledge base articles have SEO-friendly URLs for better visibility.
• Laravel 10

Demo

Admin login:

URL: https://idesk.infixlive.com/admin

email: [email protected]

password: 12345678

Agent Login:

URL: https://idesk.infixlive.com/admin

email: [email protected]

password: 12345678

Customer Login:

URL: https://idesk.infixlive.com

email: [email protected]

password: 12345678

Support Facility:

Please send us your product presale query, after sales developer support request, customization project, and any other queries to our dedicated support: https://ticket.aorasoft.com

If you require any customization, feel free to mail us with your complete requirement to support (at) spondonit.com and online doc https://ticket.aorasoft.com/idesk

Update/ Change-Log

Important notice:

• We don't offer refunds (If the item has been downloaded or by Mistake)
• We support installation over doc and video, customization on payment
• Please read all the product information before you decide to buy it
• One purchase can use a maximum of one installation only
• We have a demo to check all the points after purchase. We cannot accept the refund. This feature is not available. Something like that.

Requirements

• PHP 8.2 or higher
• PDO Extension (enabled by default)
• php_fileinfo Extension (enabled by default)
• MySQL Database Server.